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Help & FAQs

Common questions and project collaboration guidance

Home/Help & FAQs

Last updated: July 18, 2025

1. Project Inquiry and Collaboration

We welcome clients worldwide to collaborate with us on the following services:

  • Custom synthesis
  • Process development and optimization
  • Pilot-scale production
  • Commercial manufacturing

If you have the above or other chemical project needs, please reach out through the contact details below.

2. Contact Us

  • Email: sales@capot.com
  • Phone: +86-571-85586718
  • Fax: +86-571-85864795
  • Office: 7F, North Building, Wanlun Technology Park, No. 88 Jiangling Road, Binjiang District, Hangzhou, Zhejiang, China 310051

3. Information to Include with a Project

  • Company name and contact information
  • Purchase order number (PO#) or project reference number, if any
  • Basic product information (e.g. structure, CAS number, quantity, purity, packaging)
  • Technical specifications and supporting documents (e.g. COA, SDS, analytical method)
  • Invoicing information and shipping address
  • Expected delivery schedule and quality or regulatory standards (e.g. GMP, REACH, ISO)
  • Project timeline and key milestones (e.g. sample delivery, documentation submission)

4. Payment Methods

We support a range of common international payment methods, confirmed according to project type, quotation terms or contract. These typically include:

  • Bank wire transfer (T/T)
  • Milestone-based payment (for custom development projects)
  • Letter of credit (L/C), collection (D/P / D/A)
  • PayPal (for small transactions)

If you have specific payment or invoicing requirements, please let us know in advance. We will work flexibly with you to keep the collaboration running smoothly.

5. Collaboration Guarantee

We value the intellectual property and business information of our partners, and commit to signing a Non-Disclosure Agreement (NDA) before any in-depth exchange of sensitive content such as formulations and technical parameters.

For projects that require regulatory submissions (e.g. DMF, technical packages, COA, analytical methods), we provide professional documentation preparation and compliance support to meet pharmaceutical registration or customer audit requirements.

For long-term clients, we offer annual framework agreements to improve project execution efficiency and streamline procurement.

If you have any questions about project collaboration, order processes, technical needs or commercial terms, please feel free to contact us. We are committed to being a trusted chemistry research and manufacturing partner.

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CAPOT
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Wanlun Technology Park, 88 Jiangling Road, Binjiang District, Hangzhou, Zhejiang, China

+86 (0)571-855 867 18

+86 (0)571-858 647 95

sales@capot.com

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