Privacy Policy

How we collect, use, store and protect your information

Last updated: July 18, 2025

Capot Chemical Co., Ltd. (“we” or “the Company”) is committed to protecting your privacy. We ensure that any information you provide while visiting this website is handled respectfully and securely. This policy explains how we collect, use, store and protect your information. Please read this statement carefully before using our website.

1. What information do we collect and how do we use it?

When you use our online inquiry forms, live chat or contact us by email, we may collect the following information:

  • Name, company name and contact details (e.g. email, phone number)
  • Product inquiry details (e.g. product name, CAS number, quantity)
  • Other voluntarily provided content (e.g. remarks, intended use)

We use this information to:

  • Respond to your inquiries and provide quotations
  • Offer customized products or services
  • Manage customer relationships and provide after-sales support
  • Conduct internal analysis and improve services

We do not use your personal information for unauthorized marketing purposes.

2. Chat Records

Live chat records may be stored for the following reasons:

  • Customer service training and quality improvement
  • Internal supervision and business follow-up
  • Reference for historical communication

We are committed to protecting chat data and will not share it with unrelated third parties unless authorized by you or required by law.

3. Use of Cookies

Our website may use cookies to:

  • Remember your preferences (e.g. language settings)
  • Analyze traffic and user behavior for service optimization

Cookies do not store sensitive personal information such as your name or phone number. You may disable cookies in your browser, but some functions may be affected.

4. Information Security Measures

We implement security measures including but not limited to:

  • Data encryption and firewall protection
  • Strict access control
  • Regular security training and system reviews

Despite our best efforts, internet data transmission is not completely secure. Please understand the associated risks.

5. Sharing and Disclosure of Information

We will not sell, rent or disclose your personal information to third parties except under the following circumstances:

  • With your authorization or request
  • As required by law or regulatory authorities
  • To trusted partners (e.g. server providers) who agree to confidentiality obligations

6. Your Rights

You have the right to:

  • Know whether we store your personal information
  • Request correction or deletion of your data
  • Withdraw previously given consent (without affecting the legality of prior processing)

Please contact us to exercise these rights.

7. Changes to This Policy

We reserve the right to modify this policy at any time. Changes will be posted on this website without separate notice. We encourage you to check this page regularly for updates.

8. Contact Us

If you have any questions, suggestions or requests regarding this privacy policy, please contact us: